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Mailing Address: 25 Aupuni Street, Hilo, HI 96720

Physical Address: 2299 Ho’olaulima Road, Hilo, HI  96720

(808) 961-8744 | Fax: (808) 961-8745



VISION STATEMENT: Create a high quality multi-modal transportation system that provides safe, reliable, convenient mobility choices that meet the commuting, social service, and other needs of our residents and visitors. The muli-modal system should be enironmentally responsible and cost effective. 

MISSION STATEMENT: Provide safe, clean, convenient transportation services for the residents and visitors to the County of Hawaii.


The County of Hawai‘i Mass Transit Agency is proud to provide island-wide commuter and limited fixed-route service to the Big Island of Hawai‘i.  Hele-On offers fixed-route transit service in the Hilo and Kona areas Monday through Saturday and limited commuter services to the South Kohala Resort (SKR) areas seven days a week.

All Hele-On buses are ADA accessible to seniors, persons with disabilities and those needing the assistance of a mobility device.  All bus operators will make ADA call outs to assist in identifying locations along the route.

The general fare to ride Hele-On is $2.00.  A discounted fare of $1.00 is available for those with a valid ID:

  • Seniors (age 60+)
  • Students (age 5 through college/university)
  • Disabled persons (with disability card issued by the Mass Transit Agency)

Sheets of ten (10) bus tickets and monthly passes are also available for purchase at the Mass Transit Agency office, the Mo‘oheau Bus Terminal, or through the mail.

The County of Hawai‘i Mass Transit Agency also offers a shared ride taxi program within the urbanized Hilo area with discount ticket books available for sale at the Mass Transit Agency the Mo‘oheau Bus Terminal, or through the mail.

New! Starting July 1, 2016 we will begin our Hele-On Kako‘o paratransit service in the Hilo and Kona area.  Paratransit services will be available for qualifying individuals who have origin and destination points within a one-mile corridor off of the intra-Hilo and intra-Kona fixed routes.  More information on the paratransit service, application and eligibility process can be found by visiting

Hele-On operates the following commuter and local fixed routes throughout Hawaii County. All commuter and local fixed routes operate Monday through Saturday, excluding County of Hawaii observed holidays unless noted.  See detailed schedules and information at

East Hawaii Routes

  • Intra-Hilo Waiakea-Uka
  • Intra Hilo Keaukaha
  • Intra Hilo Kaumana
  • Hilo-Volcano-Ka’u
  • Hilo-Pahoa-Pohoiki
  • Hilo-Honoka’a
  • Hilo-Waimea-Waikoloa Village
  • Hilo-Kailua Kona
  • Hilo-South Kohala Resorts (via Waimea) (Daily with one a.m. trip to Kailua-Kona, Monday-Saturday only)
  • Ka’u After School Bus (Monday through Friday, only during school days)
  • Goodwill Bus (Monday through Friday, only during school days)

North Hawaii Routes

  • Waimea 
  • North Kohala to Waimea 

West Hawaii Routes

  • Pahala-Kailua-Kona-South Kohala Resorts (Daily)
  • Intra Kona
  • North Kohala-South Kohala
  • North Kohala-Waimea-Kailua-Kona (no service to Waimea on Saturday)

Additional information regarding Hele-On family of services is available at by visiting

If any transit related information is needed an alternative language, contact Pacific Interpreters at (800) 822-5552, a service of the State of Hawai’i Office of Language Affairs or County of Hawai’i Mass Transit Agency at (808) 961-8343.

Take the Trip and we hope to see you on one of the Hele-On family of services soon!