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MASS TRANSIT AGENCY

East Hawai‘i:  1266 Kamehameha Avenue, Suite A-2, Hilo, HI 96720
(808) 961-8744 | Fax: (808) 961-8745

Email: heleonbus@hawaiicounty.gov

http://heleonbus.org/


MASS TRANSIT ADMINISTRATOR: Tiffany Kai

VISION STATEMENT: Create a transportation agency the rest of the world recognizes as the best.

MISSION STATEMENT: Provide safe, clean, convenient transportation services for the residents and visitors to the County of Hawaii.



DESCRIPTION:

The County of Hawai‘i Mass Transit Agency is proud to provide island-wide commuter and limited fixed-route service to the Big Island of Hawai‘i.  Hele-On offers fixed-route transit service in the Hilo and Kona areas Monday through Saturday and limited commuter services to the South Kohala Resort (SKR) areas seven days a week.

All Hele-On buses are ADA accessible to seniors, persons with disabilities and those needing the assistance of a mobility device.  All bus operators will make ADA call outs to assist in identifying locations along the route.

The general fare to ride Hele-On is $2.00.  A discounted fare of $1.00 is available for those with a valid ID:

  • Seniors (age 60+)
  • Students (age 5 through college/university)
  • Disabled persons (with disability card issued by the Mass Transit Agency)

Sheets of ten (10) bus tickets and monthly passes are also available for purchase at the Mass Transit Agency office, the Mo‘oheau Bus Terminal, KTA Superstores in Kailua-Kona and Waimea, Waikoloa Village Market, or through the mail.

The County of Hawai‘i Mass Transit Agency also offers a shared ride taxi program within the urbanized Hilo area with discount ticket books available for sale at the Mass Transit Agency and the Mo‘oheau Bus Terminal.

New! Starting July 1, 2016 we will begin our Hele-On Kako‘o paratransit service in the Hilo and Kona area.  Paratransit services will be available for qualifying individuals who have origin and destination points within a one-mile corridor off of the intra-Hilo and intra-Kona fixed routes.  More information on the paratransit service, application and eligibility process can be found by visiting http://www.heleonbus.org.

Hele-On operates the following commuter and local fixed routes throughout Hawaii County. All commuter and local fixed routes operate Monday through Saturday, excluding County of Hawaii observed holidays unless noted.  See detailed schedules and information at http://www.heleonbus.org.

East Hawaii Routes

  • Intra-Hilo Waiakea-Uka
  • Intra Hilo Keaukaha
  • Intra Hilo Kaumana
  • Hilo-Volcano-Ka’u
  • Hilo-Pahoa-Pohoiki
  • Hilo-Honoka’a
  • Hilo-Waimea-Waikoloa Village
  • Hilo-Kailua Kona
  • Hilo-South Kohala Resorts (via Waimea) (Daily with one a.m. trip to Kailua-Kona, Monday-Saturday only)
  • Ka’u After School Bus (Monday through Friday, only during school days)
  • Goodwill Bus (Monday through Friday, only during school days)

North Hawaii Routes

  • Waimea 
  • North Kohala to Waimea 

West Hawaii Routes

  • Pahala-Kailua-Kona-South Kohala Resorts (Daily)
  • Intra Kona
  • North Kohala-South Kohala
  • North Kohala-Waimea-Kailua-Kona (no service to Waimea on Saturday)

Additional information regarding Hele-On family of services is available at by visiting http://www.heleonbus.org.

If any transit related information is needed an alternative language, contact Pacific Interpreters at (800) 822-5552, a service of the State of Hawai’i Office of Language Affairs or County of Hawai’i Mass Transit Agency at (808) 961-8343.

Take the Trip and we hope to see you on one of the Hele-On family of services soon!