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Vision Statement: Create a transportation agency the rest of the world recognizes as the best.

Mission Statement: Provide safe, clean, convenient transportation services for the residents and visitors to the County of Hawai‘i.


The County of Hawai‘i Mass Transit Agency is proud to provide island-wide commuter and limited fixed-route service to the Big Island of Hawai‘i. Hele-On offers fixed-route transit service in the Hilo and Kona areas Monday through Saturday and limited commuter services to the South Kohala Resort (SKR) areas seven days a week.

All Hele-On buses are ADA accessible to seniors, persons with disabilities and those needing the assistance of a mobility device. All bus operators will make ADA call outs to assist in identifying locations along the route.

The general fare to ride Hele-On is $2.00. A discounted fare of $1.00 is available for those with a valid ID:

  • Seniors (age 60+)
  • Students (age 5 through college/university)
  • Disabled persons (with disability card issued by the Mass Transit Agency)

Sheets of ten (10) bus tickets and monthly passes are also available for purchase at the

Mass Transit Agency office, the Mo‘oheau Bus Terminal, or through the mail.

The County of Hawai‘i Mass Transit Agency also offers a shared ride taxi program within the urbanized Hilo area with discount ticket books available for sale at the Mass Transit Agency the Mo‘oheau Bus Terminal, or through the mail.

Starting July 1, 2016 we will begin our Hele-On Kako‘o paratransit service in the Hilo and Kona area. Paratransit services will be available for qualifying individuals who have origin and destination points within a one-mile corridor off of the intra-Hilo and intra-Kona fixed routes. View more information about paratransit service, application and eligibility process

If any transit related information is needed an alternative language, contact Pacific Interpreters at (800) 822-5552, a service of the State of Hawai’i Office of Language Affairs or County of Hawai’i Mass Transit Agency at (808) 961-8343.

Take the Trip and we hope to see you on one of the Hele-On family of services soon!

Routes

Hele-On operates the following commuter and local fixed routes throughout Hawai‘i County. All commuter and local fixed routes operate Monday through Saturday, excluding County of Hawai‘i observed holidays unless noted.

East Hawai‘i Routes

  • Intra-Hilo Waiakea-Uka
  • Intra Hilo Keaukaha
  • Intra Hilo Kaumana
  • Hilo-Volcano-Ka’u
  • Hilo-Pahoa-Pohoiki
  • Hilo-Honoka’a
  • Hilo-Waimea-Waikoloa Village
  • Hilo-Kailua Kona
  • Hilo-South Kohala Resorts (via Waimea) (Daily with one a.m. trip to Kailua-Kona, Monday-Saturday only)
  • Ka’u After School Bus (Monday through Friday, only during school days)
  • Goodwill Bus (Monday through Friday, only during school days)

North Hawai‘i Routes

  • Waimea
  • North Kohala to Waimea

West Hawai‘i Routes

  • Pahala-Kailua-Kona-South Kohala Resorts (Daily)
  • Intra Kona
  • North Kohala-South Kohala
  • North Kohala-Waimea-Kailua-Kona (no service to Waimea on Saturday)