Hele-On allows cyclists to bring their bikes along when they travel. Hele-On buses are equipped with bike racks to help you navigate congested streets on your way to bike trails, work, school or other destinations. Bicycles can also be stowed on our high-floor Hele-On buses in the designated baggage compartment. All bicycles brought on buses will cost an additional $1.00 on top of the applicable fare paid. Substitute buses that are used in place of Hele-On buses may not be equipped to carry bicycles. Please call the transit office at 961-8744 for more details.
- If the rack is stowed, squeeze the silver release handle on the top and lower the rack from its upright position.
- Lift your bike into the rack, putting the front wheel where indicated on the rack. (The first bike in the rack should be loaded in the position closest to the bus.)
- Pull the support arm up and over the front tire as close to the frame as possible. The support arm should rest securely on the front tire only, not on the bike's frame.
- Board the bus and pay your fare. Sit as close to the front as possible, to keep your bike in view at all times.
All Hele-On buses are equipped with bicycle racks, which hold two bicycles. Buses operated Hilo-South Kohala Resorts route by Jack's Tours may accept bicycles inside the baggage compartment at the bus operator's discretion. The Waikoloa Village-South Kohala Resorts-Waimea route does not accept bicycles at this time.
Only single-rider, two-wheel bicycles are permitted. No motor, tandem or three-wheel bikes are allowed. There is no age limit for riders using the bike racks or bringing bikes on board the bus. However, riders must be able to load and unload their bikes without help from the operator.
There is no guarantee that there will be space on any specific bus for your bicycle. Bicycles are allowed inside Hele-On buses on a space available basis at the discretion of the bus operator. On Hele-On buses with baggage compartments, bicycles are allowed inside the bicycle compartments provide there is space available. Substitute buses that are used in place of Hele-On buses may not be equipped to carry bicycles. Please call the transit office at 961-8744 for more details.
The County of Hawai'i or its contractors are not responsible for damages to or caused by bicycles on Hele-On buses or County of Hawai'i or contractor owned property or vehicles.
Before the bus arrives remove all detachable items from the bike, such as bags, air pumps, and water bottles.
Always load and unload your bike from the curb side of the bus.
When approaching your stop, let the bus driver know you will unload your bike and then exit through the front door of the bus.
- Lift the support arm from the bicycle's tire and lower it to the magnet on the rack.
- Take your bicycle out of the rack.
- If the rack is empty, raise the rack up against the bus.
Bicycles Lost and Found
All unclaimed bicycles left on racks will be sent to Lost and Found. Information on missing bikes may be obtained 48 hours after the loss by telephone: (808) 961-8744 (TDD/TTY: 711 through the Hawai'i Relay Service). Lost and Found articles may be picked up by appointment. Bicycles unclaimed in 30 days may be donated to local charity.